All PRTC buses are wheelchair-accessible and have designated Priority Seating. Wheelchair passengers can board buses at any regular stop. For OmniLink local buses, passengers may call ahead to arrange off-route service at locations up to ¾ mile off a standard route. Even when boarding at a regular bus stop, it's recommended that customers call in advance, as each bus can accommodate only two wheelchairs at a time.
To accommodate the special needs of mobility-impaired passengers, "Priority
been designated on every bus. PRTC's Priority Seating Policy is as follows:
- The first row of seats on all buses has been signed in red lettering designating seats for passengers with disabilities and for elderly customers.
- Priority seats are intended to serve persons who are permanently
or temporarily disabled. As proof of eligibilty, these passengers may
be certified by a physician and then issued a "Priority Seating Permit" by
PRTC. Permit holders have seating preference over non-permit holders.
- Passengers who do not hold a permit and are occupying a seat in the Priority Seating area may be asked by the bus operator or conductor to either move to another seat or stand so that a boarding permit holder may be seated.
- Passengers entitled to priority seating may choose to sit or stand in any passenger location, and forgo the priority seating.
For your convenience, Priority Seating Permits are available for those with long-term, temporary or permanent mobility impairment. To apply for a permit, call Customer Service at (703) 730-6664, or via Virginia Relay Center - TDD, call 711 or send an email to Omni@OmniRide.com. The application may also be downloaded online.
Hearing impaired individuals may contact PRTC through the Virginia Relay Center - TDD at 711.
Access to Regional Transportation
People with disabilities have access to a variety of
transportation options throughout the Washington metropolitan area. A
comprehensive directory of the regional transit services is available
PRTC Reasonable Accommodation Policy
PRTC is committed to a policy of non-discrimination in the conduct of its business, including its reasonable accommodations responsibilities – the delivery of equitable and accessible transportation services. PRTC recognizes its responsibilities to the communities in which it operates and to the society it services. It is PRTC’s policy to utilize its best efforts to provide reasonable accommodations to policies, practices or procedures when the accommodations are necessary to avoid discrimination on the basis of disability under its program of transit service delivery and related benefits.
The responsibility for carrying out PRTC’s commitment to this program has been delegated to the Director of Operations and Operations Planning. Reasonable Accommodations staff is responsible for the day-to-day operations of this Program and will receive and investigate requests for reasonable accommodations and complaints which come through the complaint process. However, all Directors, managers, supervisors, and employees share in the responsibility for making PRTC’s Program a success.
Filing a Complaint with PRTC
Any individual, group of individuals, or entity that believes they have been subjected to discrimination on the basis of disability and the related statutes may file a complaint with PRTC. Complaints can be called in to PRTC’s Customer Service Department at 703-730-6664 or via Virginia Relay Center, TDD, call 711 or received by U.S. Mail at the address below, by email at Omni@OmniRide.com or in person at the address below. All complaints should include contact information. For more information on PRTC's non-discrimination obligations or to file a complaint, please contact:
Reasonable Accommodations Coordinator
Potomac and Rappahannock Transportation Commission
14700 Potomac Mills Road
Woodbridge, VA 22192
Virginia Relay Center - TDD, call 711