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Rider Spotlight

PRTC shines a light on one of our passengers to learn why that person chooses to ride public transportation, how long he or she has been using PRTC’s services and what we can do to improve that person’s commute. Check out our Rider Spotlight below.


Ms. Collier uses OmniLink to commute to work, and Metro Direct for day trips.


Karen Collier

Customer Profile



Since the transmission in Karen Collier’s vehicle failed, she has relied on OmniLink to get to and from her job in the Route 1 Corridor.


Collier lives in Lake Ridge and has been riding the bus five days a week for about a year, and she occasionally rides locally on Saturdays. When her grandchildren visit, the group sometimes uses the Prince William Metro Direct to travel to the Franconia-Springfield Metro for day trips.


“I think it’s an excellent service,” Ms. Collier said, adding that she usually buys a Day Pass because it saves her money.


But while she’s happy overall with PRTC’s services, Ms. Collier wishes that the buses ran more frequently and that those who require off-route trips had a separate paratransit service. She believes such an arrangement would benefit all PRTC’s riders and increase customer satisfaction.  


Ms. Collier recently called PRTC to commend four operators, who she said do an outstanding job and represent PRTC very well. She said the four operators: Cesar Javier, Silvia Martinez, Kenneth Glover and Robert Wilkins, are pleasant, friendly, helpful and “they just smile all the time.”





Interested in having your story spotlighted? There’s no minimum time that you must have been riding with PRTC! As long as you ride with us at least occasionally and are willing to submit a photo, you qualify! If you’d like to be featured in Rider Spotlight, contact Christine Rodrigo at (703) 583-7782 or at


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