Each month, PRTC shines a light on one of our passengers to learn why
that person chooses to ride public transportation, how long he or she has
been using PRTC’s services and what we can do to improve that person’s
commute. Check out this month’s Rider Spotlight below.
"It's a quality, dependable service, and it's safe."
Michael H. Bizik Sr.
Customer Profile - April 2014
Lake Ridge OmniRide passengers might not know Michael Bizik’s name, but they certainly know that he’s a Green Bay Packers fan. Mr. Bizik, who commutes on OmniRide five days a week, regularly wears Packers-brand clothing, has green and gold bags, and even his cane bears the team’s colors. But the Packers aren’t the only team that Mr. Bizik cheers; he’s also a fan of PRTC.
He compliments the operators by saying they are “very courteous, very smart, just great people. I have a tremendous amount of respect for how hard they work.”
He appreciates the responsiveness of the Customer Service and Planning and Operations staffs by noting how willing they are to address issues and make improvements. “You care and go the extra distance for the passenger,” he said.
And he’s grateful for PRTC overall because it saves him time as well as the stress and expense of driving himself. “It’s a quality, dependable service, and it’s safe,” he said.
A rider since 1995, Mr. Bizik drives about 1 mile to the Tackett’s Mill commuter lot, where he boards a Lake Ridge OmniRide bus bound for D.C. His destination is Farragut West, where he disembarks and walks about 2 blocks to the law firm where he has worked for 35 years. His morning trip takes about one hour, but the trip home takes longer, especially at this time of year when the cherry trees are blossoming.
He wishes D.C. would make 15th Street one way southbound, at least during Cherry Blossom time, in order to help alleviate some of the added traffic congestion. But even higher on his wish list is funding for PRTC’s services sufficient to sustain existing service and supplement it to benefit those in our community who prefer not to commute solo as well as for those who are dependent on public transportation.
You might say he’d like to see more “green” for a “gold”-level service.
Interested in having your story spotlighted? There’s no minimum
time that you must have been riding with PRTC! As long as you ride
with us at least occasionally and are willing to submit a photo, you qualify! If
you’d like to be featured in Rider Spotlight, contact Christine
Rodrigo at (703) 583-7782 or at crodrigo@OmniRide.com.