How To Use OmniLink
There are four easy ways to use OmniLink:
An instructional video about how to use the OmniLink bus service is posted on our YouTube channel in English and Spanish.
1. OmniLink Bus Stops
All OmniLink bus stops are identified on the route maps.
Buses serve each stop on every trip - simply go to the closest stop. Each of
these locations has a sign that identifies it as an OmniLink bus stop. Schedules
list departure times for designated key stops known as timepoints. If your stop is between
two timepoints, use the time for the stop before yours as a guide. Plan to arrive
at your stop 5 minutes early.
2. On-Demand Bus Stops
In addition to the designated
bus stops, there are some locations that are on-demand bus stops.
If you are riding to an on-demand bus stop, let the driver know your
destination when you board. To be picked up from an on-demand bus
stop, call the OmniLink office and the next available bus will be rerouted
to pick you up. On-demand stops are designated with a triangle on
route maps. Major commuter parking lots served by OmniRide commuter
buses and local Virginia Railway Express stations and many senior
living communities are some of the on-demand stops served by OmniLink
buses. When using an on-demand stop, passengers not eligible
for reduced fares will be
required to pay the off-route
3. Schedule an Off-Route Trip
If you cannot get to an OmniLink stop, or if your destination
is not close to a stop, you may still be able to use OmniLink by reserving
an off-route trip. These trips are available on a first-come, first-served
basis and are limited to trips that ensure the bus service is reliable
for all customers. Passengers not eligible for reduced fares will be required to pay the off-route surcharge.
To determine if an off-route trip is possible, call Customer
Service from 7:30 AM to 7:00 PM, Monday - Friday. A Customer Service Agent will
work with you and try to route the bus closer to where you live or want to go
- up to 3/4 mile off the route. If your first choice of time is not available,
remember that you can still get to the bus stop to catch the bus when you need
to. You may also prefer to schedule the trip for an alternate available time
in the schedule. Trips may be scheduled with as little as 2 hours notice, but
for best results call as soon as possible to reserve your trip.
You may be asked to get on or off the bus at a location that
is within a few blocks of your origin or destination. Some locations are not
accessible to OmniLink buses.
OmniLink buses will meet you at the curb of your pickup location.
If you are not at the pickup point, the bus will not wait. Plan to arrive at
your stop 5 minutes early.
To schedule a trip call (703) 730-6664 or (888) 730-6664 or via Virginia Relay Center - TDD, call 711..
4. Place a Standing Order
Standing orders are subject to availability. If you
plan to make the same off-route trip regularly, you may be able to place
a standing order by calling Customer Service. If your standing order
is confirmed, an OmniLink bus will pick you up at the same time and place
unless you cancel service. Plan to arrive at your stop 5 minutes early.
To place a standing order call (703) 730-6664 or via Virginia Relay Center - TDD, call 711.
How to Change or Cancel a Reservation
If you need to cancel or change
your reservation or standing order for an OmniLink trip, please call
(703) 730-6664 or (888) 730-6664 or via Virginia Relay Center - TDD, call 711 at least 2 hours before the trip
is scheduled. Cancelling less than 2 hours before your scheduled pickup
or not showing at the pickup location will be considered a missed trip. Passengers with 3 missed trips within 30 days will be denied the
privilege of requesting reservations for 30 days.