OmniLink Policies

Holiday Service:

OmniLink will NOT operate on:

• New Year's Day
• Labor Day
• Memorial Day
• Thanksgiving Day
• Fourth of July Holiday
• Christmas Day

Priority Seating

Priority seating is available for mobility-impaired passengers who have been issued a Priority Seating Pass. These seats are located in the front of each bus and are clearly marked. Applications for Priority Seating Passes may be downloaded online, or obtained by mail or by calling (703) 730-6664 or (888) 730-6664.

Bike Racks

For the convenience of bicyclists, PRTC’s OmniLink, Cross County and Metro Direct buses have been equipped with bike racks. Each rack holds two bicycles and is easy to use. To learn more about how to use the bike racks, download the PDF "Rack-n-Ride" brochure.

Emergency Service Plan

In the event of an emergency situation within OmniLink's service area, which disrupts or inhibits serving published stops, buses may operate according to the Emergency Service Plan. Passengers will be notified via a Rider Express email or listen to a recorded message on (703 730-6664 (option "0").

Inclement Weather

In the case of inclement weather, call (703) 730-6664 or (888) 730-6664 to verify OmniLink operation. See PRTC's Emergency Service Plan for more information.

Lost and Found

Items found on OmniLink buses will be held at the OmniRide Transit Center at 14700 Potomac Mills Road, Woodbridge, VA for 30 days. To inquire about a lost item, please call (888)730-6664, send an email to Omni@OmniRide.com, or complete our online Lost & Found Form.

Passenger Conduct

PRTC reserves the right to deny entry to, expel and/or temporarily or permanently ban any person from PRTC property and/or vehicles, who in the judgment of PRTC management or its agent, is imperiling public safety or being a public nuisance. Actions that could imperil public safety or qualify as a public nuisance include, but are not limited to, (1) verbal or physical intimidation; (2) disrespecting the rights of other PRTC patrons; (3) use of profanity; (4) lwed behavior; (5) refusal to pay a fare; and (6) defacing or otherwise damaging PRTC-owned assets.