OmniRide Policies

Bus Stops

OmniRide buses stop in several neighborhoods along each route. In addition, they provide service to all the major Park and Ride commuter lots in eastern Prince William County and the Portsmouth and Manassas Mall Commuter Lots that serves the Manassas area. For specific information see OmniRide schedules.

OmniRide will provide limited service on the holidays listed below. Trips that operate on Modified Holidays are noted with shaded times on OmniRide schedules.

• King/Lee/Jackson Day
• President's Day
• Columbus Day
• Veterans Day
• Thanksgiving Friday
• Christmas Eve

OmniRide will NOT operate on these holidays:

• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day.

Priority Seating

Priority seating is available for mobility-impaired passengers. These seats are located in the front of each bus and are clearly marked. Applications for Priority Seating Passes may be downloaded online, or obtained by mail or by calling (703) 730-6664 or (888) 730-6664.

Bike Racks

For the convenience of bicyclists, PRTC’s OmniLink, Cross County and Metro Direct buses have been equipped with bike racks. Each rack holds two bicycles and is easy to use. To learn more about how to use the bike racks, download the PDF "Rack-n-Ride" brochure.

Lost and Found

Items found on OmniRide buses will be held at the OmniRide Transit Center at 14700 Potomac Mills Road, Woodbridge, VA for 30 days. To inquire about a lost item, please call (888)730-6664, send email to Omni@OmniRide.com or complete our online Lost & Found Form.

Inclement Weather Policy

In the event of inclement weather, tune into your TV or radio for service bulletins, call (888) 730-6664 or log on to this website for the latest updates. The level of service during inclement weather is dependent on the type and amount of precipitation. See PRTC's Emergency Service Plan for more details.

Emergency Service Plan

In the event of an emergency situation within OmniRide's service area, which disrupts or inhibits serving published stops, buses may operate according to the Emergency Service Plan. Passengers will be notified via a Rider Express email or listen to a recorded message on (888) 730-6664 (option "0").

Passenger Conduct

PRTC reserves the right to deny entry to, expel and/or temporarily or permanently ban any person from PRTC property and/or vehicles, who in the judgment of PRTC management or its agent, is imperiling public safety or being a public nuisance. Actions that could imperil public safety or qualify as a public nuisance include, but are not limited to, (1) verbal or physical intimidation; (2) disrespecting the rights of other PRTC patrons; (3) use of profanity; (4) lwed behavior; (5) refusal to pay a fare; and (6) defacing or otherwise damaging PRTC-owned assets.